Efficient solutions from bpi solutions at M.O.W.

Posted on by Hans Kemeny

The Bielefeld-based company, one of the leading software providers for the furniture industry, will be present at M.O.W. 2020. Whether CRM, cross-media publishing, or the bidirectional exchange of master and transaction data between industry and trade, bpi solutions’ solutions support the furniture industry in many areas.

After the shutdown, M.O.W. will take place as planned from September 20 to 24 in Bad Salzuflen. The times of social distancing have shown how valuable and necessary personal contact is. No digital format can replace real-life encounters, especially not in the furniture industry. That’s why it’s so important that industry and trade come together at M.O.W. after a long absence.

In addition to the traditional exhibition areas, intelligent IT solutions are continuing to gain importance. In times of high cost pressure and tight margins, further potential can only be realized through digitization and process optimization. bpi solutions will be represented as a contact at the M.O.W. trade fair. The experts for the digital economy support manufacturers, retailers, and associations with integrated solutions on their path to comprehensive IT management, consolidating internal and external data and optimizing business processes.

The high complexity of these topics makes it difficult for managers and those responsible for them to make the right and forward-looking business decisions. In dialogue with industry, retailers, and IT service providers, bpi solutions will provide information on current developments and the most secure and profitable way to exchange order, purchase, catalog, and production data in business processes right up to the POS.

Efficient solutions from bpi solutions at the M.O.W. Appointments can be made directly by calling +49 521 9401-0.

bpi Publisher facilitates sales documentation management at Voglauer

Posted on by Hans Kemeny

Voglauer Gschwandtner & Zwilling GmbH relies on the Publisher from bpi solutions. The company uses the CMP and catalog management solution to create and manage its international sales and pricing documents.

Voglauer Gschwandtner & Zwilling GmbH has been producing premium furniture and hotel room furnishings for the European market for over 80 years, following the best craftsmanship traditions and using the latest technology. Founded in 1932 by Sebastian Gschwandtner in Abtenau, Germany, the small carpentry business has grown into an internationally successful company with more than 400 employees. The company is primarily known for its solid wood furniture. Voglauer remains a family-run business to this day.

The family-run, traditional company Voglauer relies on the integrated, modular publishing system. Product data is managed in a unified system. The company’s comprehensive automation capabilities support the fast and cost-effective creation and updating of sales documentation. Furthermore, bpi Publisher covers the entire process at Voglauer, from creation to individual customization of sales documents and lists. Furthermore, all relevant information such as articles, variants, descriptions, prices, conditions, pictograms, and photos is managed in a database. Time-consuming manual adjustments are eliminated by directly linking the content to the layout.

bpi Publisher impresses Voglauer with its ease of use and user-friendly structure. Furthermore, it manages international sales documents using the integrated translation tool. Unicode capability helps the company effortlessly implement Eastern European languages ​​in its sales documents. Furthermore, the creation of ScanPrix files for trading partners is automated.

bpi Publisher supports Voglauer in delivering first-class quality. At the same time, the application minimizes the time and cost required to maintain product information, as well as correction cycles and external costs.

Polstermöbel Oelsa relies on the complaint workflow from bpi solutions

Posted on by Hans Kemeny

The Saxon company Polstermöbel Oelsa GmbH & Co. KG has opted for the complaint workflow from bpi solutions. The company uses the solution for prompt processing of customer complaints and fast communication with customers.

The Saxon functional specialist Polstermöbel Oelsa GmbH was founded 150 years ago under the name “sächsische Holzindustrie” (Saxon Wood Industry). This makes Polstermoeble Oelsa one of the oldest companies in the seating furniture industry. The company offers functional solutions that can be integrated into both classic and modern living room designs. With its in-house field and customer service department and almost 250 employees, a highly motivated team is available to its trading partners and customers to meet the highest quality standards.

At the internationally operating company Polstermöbel Oelsa, the customer and their wishes are always the focus, along with very high quality standards. This is reflected not only in furniture production, but also in the processing of problems that arise, from the sale to the use of the items by the end customer. Solutions from bpi solutions have been particularly beneficial for many years.

Polstermöbel Oelsa relies on the complaints workflow from bpi solutions

The complaints workflow is also used to turn complaints into further opportunities. Furthermore, the timely processing of customer complaints is a central component of a collaborative relationship with customers. In addition to incorrect entries and deliveries, one of the main reasons is late or non-repair of the items used.

The workflow designed by bpi solutions, based on Sales Performer, covers all cases of complaint processing, regardless of which business area of ​​Polstermöbel Oelsa the cause lies in or which department provides assistance. Complaints are recorded semi-automatically for all parties involved using the workflow. The furniture store and, if applicable, the end customer are automatically notified of the creation of the complaint. Information about new tasks in the workflow is automatically sent via email to the relevant internal departments. Requests for additional information or the rejection of a complaint are supplemented by the relevant process-specific information. Incoming emails automatically include contact information in the subject line. This way, no information is lost. At Polstermöbel Oelsa, everyone involved in the process is always up to date on the complaint process.

JAKA-BKL uses bpi Publisher for centralized multi-channel communication management

Posted on by Hans Kemeny

JAKA-BKL, a furniture manufacturer specializing in disassembled and assembled kitchen and bathroom furniture, uses bpi Publisher to manage all product data. The cross-media publishing and catalog management solution is used by JAKA-BKL as a central product information management (PIM) system for the creation and management of international sales documents for all sales channels.

JAKA-BKL has been producing furniture at its Stemwede-Wehdem location for over 45 years. The product range includes disassembled kitchen and bathroom furniture for the OPTIFIT brand, and assembled bathroom furniture for the OPTIFIT, MARLIN, and JASANI brands. The company was founded in 1971 by businessmen Jan Pieter Poulssen (JA) and Karsten Müller (KA). Today, the nearly 200 employees produce a comprehensive product range with a wide variety to meet every individual requirement. From basic to premium models and for every room situation, customers will find the perfect feel-good furniture for bathrooms and kitchens.

Continuous product improvements, high manufacturing quality, and contemporary designs are the daily challenges at JAKA-BKL. To ensure the best possible marketing of its high-quality furniture, JAKA-BKL relies on well-maintained product information, price lists, and type plans for all sales channels in different languages ​​to present its product diversity. Therefore, the company chose bpi Publisher as a central cornerstone for optimizing its internal data structure and future-proofing its processes.

bpi solutions implemented the industry-leading standard software with over 25 years of experience and created automated rules, workflows, structures, exports, and imports to meet all of the company’s requirements. With the new system, JAKA-BKL is able to serve all sales channels with a single PIM system for the first time. All data is now profitably prepared and managed. Manual effort at JAKA-BKL has been significantly reduced, paving the way for efficient business processes.

This industry solution contributes to increasing the efficiency of all publishing processes and boosts output without generating additional costs. Therefore, JAKA-BKL uses bpi Publisher for the central communication management of all multichannel activities, such as e-commerce, catalog production, and newsletters.

Hartmann Möbelwerke relies on greater efficiency in corporate communications with the Publisher from bpi solutions

Posted on by Hans Kemeny

Hartmann Möbelwerke, a leading German solid wood furniture manufacturer, relies on the Publisher from bpi solutions for managing all product data. Hartmann Möbelwerke uses the cross-media publishing and catalog management solution as a networked planning and publishing system for the creation and management of international sales documents for all sales channels and languages.

Hartmann Möbelwerke

Hartmann Möbelwerke, based in Beelen, Westphalia, is one of Germany’s leading solid wood furniture manufacturers. Founded in 1911, the company specializes in implementing perfect technical solutions for modern furniture design, intricate details, and intelligent functional solutions. In compliance with DIN 68871, Hartmann Möbelwerke manufactures exceptional solid wood furniture ranges. The solid wood specialists’ years of experience guarantee the production of high-quality furniture components. Hartmann relies on flexibility for an increasingly customized market. On the one hand, professional design, solid wood processing from the system, and CAD planning support are part of daily business. On the other hand, special customer requests and custom-made products are implemented quickly and individually.

bpi Publisher

As an internationally operating company, Hartmann Möbelwerke requires up-to-date product information, price lists, and model plans for almost all sales channels in various languages ​​to present its product diversity. Therefore, the company chose bpi Publisher. The Beelen-based company uses the integrated process control to increase productivity among all participants through clear allocation and control options for all work steps. Furthermore, the company’s comprehensive automation options support the fast and cost-effective creation and updating of sales documents.

The consistency of bpi Publisher and its connection to internal systems ensure a centralized supply of always-up-to-date price and product ranges. These are individually tailored to the requirements of specialist retailers and the specific needs of associations. The integrated translation tool of bpi Publisher facilitates the management of international sales documents. Unicode capability helps Hartmann Möbelwerke effortlessly implement Eastern European languages ​​in its sales documents. Furthermore, the creation of calculable price lists for trading partners is significantly simplified. Existing price lists are converted directly from PDF to ScanPrix, allowing the data to be made available in ScanPrix format without any additional effort.

This industry solution contributes to increasing the efficiency of all publishing processes and increases output without generating additional costs for Hartmann Möbelwerke.

W. SCHILLIG relies on the complaint workflow from bpi solutions

Posted on by Hans Kemeny

The Upper Franconian upholstered furniture manufacturer W. SCHILLIG relies on the complaint workflow from bpi solutions. Willi Schillig Polstermöbelwerke GmbH & Co. KG uses the solution for prompt processing of customer complaints and rapid interaction with customers.

W. SCHILLIG

The traditional medium-sized company Willi Schillig GmbH & Co. KG from Ebersdorf specializes in sofas, seating areas, and armchairs with comfort-enhancing features. Since its founding, the Upper Franconian upholstered furniture manufacturer has adhered to its values: the perfect balance of outstanding material and workmanship, attractive design, sophisticated functionality, and convincing value for money. Furthermore, the independent “Golden M” quality seal certifies the company’s outstanding quality, the health-related safety, and the guaranteed safety of its upholstered furniture.

bpi Sales Performer

At W. SCHILLIG, the customer and their wishes are always the focus. To achieve this goal, the company has relied on solutions from bpi solutions for many years. On the one hand, the bpi Sales Performer CRM solution supports W. SCHILLIG in effectively maintaining customer relationships, and on the other hand, it helps optimize processes in both the internal and external sales departments. In addition, the complaint workflow is used to turn complaints into opportunities.

The workflow designed by bpi solutions covers all cases of complaint processing, regardless of the company division responsible for the problem or the department providing assistance. Complaints are recorded at W. SCHILLIG via bpi Sales Performer and semi-automatically transmitted to all parties involved via workflow. The furniture store and, if applicable, the end customer are automatically notified of new tasks in the workflow via email. Requests that cannot be fully automated, such as requesting additional information or rejecting a complaint, only need to be supplemented with the relevant information specific to the specific case. The subject line of incoming emails automatically transfers contact information to Sales

Performer. This ensures no information is lost. All process participants are involved and always up to date on the complaint process.

In addition to optimizing customer relationships, W. SCHILLIG also uses the unified solution for economic reasons. In addition to seamless complaint processing, processes are accelerated, and end customers are assured of very rapid processing of their inquiries.

hasena optimizes electronic order processing with XcalibuR

Posted on by Hans Kemeny

Hasena, a leading Swiss bed system manufacturer, has opted for the B2B communication solution XcalibuR. Hasena relies on the advantages of XcalibuR’s bidirectional data exchange, enabling the fast, direct, and secure exchange of master data and all transaction data between manufacturers and retailers.

In 1951, the brothers Paul, Willi, and Felix Hasenfratz founded their own company in Biel-Benken near Basel. In a small shed, they produced slatted frames and beds using simple tools. Today, Hasena AG has established itself among Europe’s largest bed system manufacturers. It wasn’t until the 1980s that the furniture bearing the Hasen logo from Switzerland conquered the first specialty stores in Germany. Hasena now ships around 60 percent of its furniture abroad.

Hasena AG has opted for simplified data communication with retailers based on XcalibuR. XcalibuR imports data from legacy systems with minimal effort, automates and defines processes, and thus minimizes the manual effort required for data exchange between industry and retail. XcalibuR enables Hasena to update master data directly in the retailer’s system. The Biel-Benken-based company achieves high order quality from its trading partners because automated data transfer reduces errors in retail. Furthermore, an excellent EDI rate is achieved through complete and error-free EDI data. Automatically versioned catalogs allow Hasena and its business partners to view past, current, and future data at any time. This creates transparency and simplifies the data creation and update process.

XcalibuR thus creates congruent benefits for Hasena and its trading partners, such as fewer queries, fewer complaints, shorter processing times throughout the entire process chain, and reduced manual effort for orders and order confirmation. Hasena can achieve a better positioning with the retailer through optimal product presentation and thus increase its influence at the point of sale. By leveraging this potential, Hasena creates additional benefits for its trading partners, such as shorter and more successful customer contacts, optimal consulting with multimedia data, and immediate availability of price or data updates without wasting time in sales.

By implementing the new solution, the company not only improves data communication with its trading partners for mutual benefit: Almost all recurring tasks can be stored in the task management system and executed repeatedly. The resulting automation significantly increases application security and thus supports the company’s positive economic development.

bpi Publisher impresses fm Büromöbel

Posted on by Hans Kemeny

fm Büromöbel GmbH, a dynamic family business in the furniture industry, relies on bpi solutions and the bpi Publisher. The cross-media publishing and catalog management solution is used by fm Büromöbel as a networked planning and publishing system for the creation and management of international sales documents for all sales channels and languages.

All from a single source – fm Büromöbel offers a complete range for all areas of modern work environments. Master carpenter Franz Meyer laid the foundation stone of the family business in 1964. Today, the total production area is over 25,000 m². fm Büromöbel GmbH employs over 300 people and has been part of Vivonio Furniture GmbH since 2018. In addition to the manufacturing process, all areas of the company are characterized by high quality standards – from the selection of raw materials to the delivery of the finished piece of furniture. In close cooperation with over 280 specialist retail partners, the company successfully implements projects throughout Germany and Europe. In addition to industrial production, fm Manufaktur produces customized custom-made products.

As an internationally operating company, fm Büromöbel relies on up-to-date product information, price lists, and model plans for virtually all sales channels in various languages ​​to present its product diversity. The bpi Publisher impresses fm Büromöbel with its perfect adaptation to the requirements of the furniture industry.

The comprehensive integration of data, including the connection to Navision, eliminates media and system disruptions. The company uses the integrated process control to increase productivity. The Bösel-based company appreciates the comprehensive automation options for the fast and cost-effective creation and updating of sales documents. Correction cycles and external costs resulting from the multiple maintenance of item data are eliminated. The bpi Publisher thus supports fm Büromöbel on its path to further efficiency improvements.

Successful, connected work with the bpi Sales Performer app

Posted on by Hans Kemeny

bpi solutions, a software and consulting firm in Bielefeld, is presenting the new Sales Performer app at imm cologne 2020. The new application for mobile devices expands the program’s capabilities so that information for daily tasks and appointments can now be carried and edited on a smartphone. This means that all relevant information is available even when there is no network connection! The app will be available for both iOS and Android after imm cologne.

The proven CRM solution Sales Performer from bpi solutions offers companies a comprehensive, company-wide view of their customers, enabling them to consistently approach their marketing, sales, and customer service. Furthermore, the application can be directly integrated into companies and adapted to their needs.

The new Sales Performer app for mobile devices is currently undergoing final pilot testing with several customers. The highlights of the official release will be presented to the public at imm cologne. Whether it’s contacts, placement management, tasks, or appointments – the Sales Performer app provides the necessary information even on the go thanks to continuous real-time access.

Team collaboration becomes much easier. Connecting with team members is possible anytime, anywhere. Data and files can be added directly for access and consistent processes. This ensures up-to-date customer communication at all times, and the end-to-end sales cycle can be managed quickly and easily.

“We can now provide our customers with the content they need on their mobile devices. The Sales Performer app is an excellent development; we look forward to using it and further developing our relationship with our customers,” say Anke and Henning Kortkamp, ​​Managing Directors of bpi solutions gmbh & co. kg.

Review of imm cologne 2019 – bpi solutions and Diomex Software more digital than ever before

Posted on by Hans Kemeny

imm cologne has been over for a few days now. A total of 150,000 visitors were inspired by the furnishing and kitchen worlds. bpi solutions and Diomex Software draw a very positive conclusion. The focus of interest was the complaints workflow, the app for the CRM industry solution Sales Performer, and the innovative communication solution XcalibuR.

imm cologne and LivingKitchen were once again the hotspot for inspiration and business contacts in the furniture industry. A total of 150,000 visitors – including estimates from the last day of the fair – came to Cologne over the seven days of the trade fair. This result once again underlines that imm is the ‘place to be’ for the global furnishing world.

For bpi solutions and Diomex Software, imm cologne concluded last Sunday with a very good result. Many industry professionals were interested in professional complaint management with the newly designed workflow. This covers all complaint processing cases, regardless of the company division responsible for the problem or the department providing support. In addition to optimizing customer relationships, economic reasons are particularly important for using a unified solution.

Demand for the new release of bpi Sales Performer 4.7 was also promising. The new Sales Performer app, in particular, received an extremely positive response. The Sales Performer app leverages the existing advantages of the proven Sales Performer, combining and expanding them with the diverse capabilities of the mobile Sales Performer system. The app’s offline functionality was particularly impressive, allowing users to access their relevant data for the first time, even at locations without reception, which is the case in many furniture stores.

Diomex Software expressed particular satisfaction with the demand for XcalibuR, the B2B communication solution that significantly simplifies master data management and the bidirectional exchange of catalog and transaction data between manufacturers and retailers. By using XcalibuR, furniture retailers can guarantee that the delivery of reliable master data is met with valid electronic orders in a timely manner. This makes XcalibuR the foundation for a consistent multi-channel strategy. Furthermore, XcalibuR is particularly interesting for furniture retailers already using XcalibuR, as they have already laid the foundation for the functional expansion to a PIM system.

Anke Kortkamp, ​​Managing Director of bpi solutions, understands the importance of the Cologne trade fair: “The trade fair went well. Our booth received an extremely positive response from visitors. We are very satisfied with the visitor frequency.” Henning Kortkamp, ​​Managing Director of bpi solutions, adds: “In Cologne, we were able to present our current innovations to our existing business contacts and convince potential new customers of our solutions. Many constructive discussions, coupled with a positive outlook for the coming months, are a good start to the year.”