Disselkamp sets standards in customer service with the bpi Sales Performer furniture

Posted on by Hans Kemeny

Disselkamp, ​​a successful medium-sized family business, relies on innovation in customer service and sales. By implementing the CRM industry solution Sales Performer furniture, the manufacturer of high-quality bedroom systems wants to optimize its sales activities in order to be able to provide customers with even more individual support.

Disselkamp

Disselkamp  is a traditional family business with an impressive history of over 170 years. Those responsible have opted for new software in sales. Since the master carpenter Henrikus Ernestus Disselkamp founded a carpentry shop in 1850, the company has undergone continuous development. Today it is already run by the 6th generation and employs over 170 people. High-quality bedroom systems are manufactured on an area of ​​more than 75,000 m².

In autumn 2023, Disselkamp made the decision to introduce the bpi Sales Performer furniture as the new backbone for its sales activities. The aim of this measure is to replace an existing solution and optimize the internal and external sales processes.

bpi Sales Performer

The bpi Sales Performer furniture acts as the key to increasing efficiency and data-driven decision-making at Disselkamp. The personalized dashboard is particularly highlighted. This provides a comprehensive overview of all activities. The CRM solution networks customer information. It offers detailed evaluations and analyses of placement management, order and sales sizes, customers and products right down to variant structures.

The seamless integration of visit reports, up-to-the-minute order information and the ordering and management of all POS materials optimizes work at Disselkamp.

“Thanks to the bpi Sales Performer furniture, we have found an all-encompassing tool for our internal and external sales staff,” says Roman Disselkamp (7th generation). “We are convinced that this solution will help us to further optimize our sales activities. Furthermore, our service offering for our customers will be continuously improved.”

Cotta relies on the market-leading software solutions from bpi solutions

Posted on by Hans Kemeny

Cotta relies on the market-leading software solutions from bpi solutions. Cotta Collection AG, based in Bendern (Liechtenstein), opts for bpi Sales Performer and bpi Publisher. With the CRM solution and the cross-media publishing and catalog management solution, the company optimizes its internal processes, both in customer communication and in the management of international sales and pricing documents.

About COTTA

COTTA is one of Europe’s leading manufacturers of upholstered furniture. COTTA serves resellers in 28 European countries. COTTA is distinguished by its superior price-performance ratio, its convincing short delivery times and its high level of innovation, its unique commitment to quality in this price segment, and its strong customer and service focus. With approximately 1,600 employees, COTTA delivers approximately 400,000 upholstered furniture sets annually.

CRM and CMP

The company relies on the proven industry solutions bpi Sales Performer and bpi Publisher. Cotta optimizes its processes with these new solutions, thus addressing the challenges of digital transformation. The CRM solution supports the company in its efforts to continuously improve processes and make even better use of existing data. Furthermore, bpi Sales Performer empowers the upholstered furniture manufacturer with a wide range of services, from relationship management to unlimited statistical evaluations.

The cross-media publishing and catalog management solution bpi Publisher is a client-server solution based on .NET technology. In conjunction with Adobe InDesign, it perfectly meets the requirements of a central administration and control system in the publishing sector. Cotta uses it to create catalogs, sales manuals, and especially multilingual price and model lists for its market partners. bpi Publisher simplifies the creation of international sales documents with its integrated translation tool. Thanks to its Unicode capability, even Eastern European languages ​​can be easily implemented in sales documents.

Profitable

Both the user-friendly structure and the comprehensive functionality convinced Cotta. Time and cost expenditure are minimized. Furthermore, the solutions support the company in responding individually to the requirements of its trading partners. In this respect, they contribute to a profitable improvement of customer relationships. Therefore, Cotta relies on the market-leading software solutions from bpi solutions.

Efficient solutions from bpi solutions at M.O.W.

Posted on by Hans Kemeny

The Bielefeld-based company, one of the leading software providers for the furniture industry, will be present at M.O.W. 2020. Whether CRM, cross-media publishing, or the bidirectional exchange of master and transaction data between industry and trade, bpi solutions’ solutions support the furniture industry in many areas.

After the shutdown, M.O.W. will take place as planned from September 20 to 24 in Bad Salzuflen. The times of social distancing have shown how valuable and necessary personal contact is. No digital format can replace real-life encounters, especially not in the furniture industry. That’s why it’s so important that industry and trade come together at M.O.W. after a long absence.

In addition to the traditional exhibition areas, intelligent IT solutions are continuing to gain importance. In times of high cost pressure and tight margins, further potential can only be realized through digitization and process optimization. bpi solutions will be represented as a contact at the M.O.W. trade fair. The experts for the digital economy support manufacturers, retailers, and associations with integrated solutions on their path to comprehensive IT management, consolidating internal and external data and optimizing business processes.

The high complexity of these topics makes it difficult for managers and those responsible for them to make the right and forward-looking business decisions. In dialogue with industry, retailers, and IT service providers, bpi solutions will provide information on current developments and the most secure and profitable way to exchange order, purchase, catalog, and production data in business processes right up to the POS.

Efficient solutions from bpi solutions at the M.O.W. Appointments can be made directly by calling +49 521 9401-0.

Polstermöbel Oelsa relies on the complaint workflow from bpi solutions

Posted on by Hans Kemeny

The Saxon company Polstermöbel Oelsa GmbH & Co. KG has opted for the complaint workflow from bpi solutions. The company uses the solution for prompt processing of customer complaints and fast communication with customers.

The Saxon functional specialist Polstermöbel Oelsa GmbH was founded 150 years ago under the name “sächsische Holzindustrie” (Saxon Wood Industry). This makes Polstermoeble Oelsa one of the oldest companies in the seating furniture industry. The company offers functional solutions that can be integrated into both classic and modern living room designs. With its in-house field and customer service department and almost 250 employees, a highly motivated team is available to its trading partners and customers to meet the highest quality standards.

At the internationally operating company Polstermöbel Oelsa, the customer and their wishes are always the focus, along with very high quality standards. This is reflected not only in furniture production, but also in the processing of problems that arise, from the sale to the use of the items by the end customer. Solutions from bpi solutions have been particularly beneficial for many years.

Polstermöbel Oelsa relies on the complaints workflow from bpi solutions

The complaints workflow is also used to turn complaints into further opportunities. Furthermore, the timely processing of customer complaints is a central component of a collaborative relationship with customers. In addition to incorrect entries and deliveries, one of the main reasons is late or non-repair of the items used.

The workflow designed by bpi solutions, based on Sales Performer, covers all cases of complaint processing, regardless of which business area of ​​Polstermöbel Oelsa the cause lies in or which department provides assistance. Complaints are recorded semi-automatically for all parties involved using the workflow. The furniture store and, if applicable, the end customer are automatically notified of the creation of the complaint. Information about new tasks in the workflow is automatically sent via email to the relevant internal departments. Requests for additional information or the rejection of a complaint are supplemented by the relevant process-specific information. Incoming emails automatically include contact information in the subject line. This way, no information is lost. At Polstermöbel Oelsa, everyone involved in the process is always up to date on the complaint process.

W. SCHILLIG relies on the complaint workflow from bpi solutions

Posted on by Hans Kemeny

The Upper Franconian upholstered furniture manufacturer W. SCHILLIG relies on the complaint workflow from bpi solutions. Willi Schillig Polstermöbelwerke GmbH & Co. KG uses the solution for prompt processing of customer complaints and rapid interaction with customers.

W. SCHILLIG

The traditional medium-sized company Willi Schillig GmbH & Co. KG from Ebersdorf specializes in sofas, seating areas, and armchairs with comfort-enhancing features. Since its founding, the Upper Franconian upholstered furniture manufacturer has adhered to its values: the perfect balance of outstanding material and workmanship, attractive design, sophisticated functionality, and convincing value for money. Furthermore, the independent “Golden M” quality seal certifies the company’s outstanding quality, the health-related safety, and the guaranteed safety of its upholstered furniture.

bpi Sales Performer

At W. SCHILLIG, the customer and their wishes are always the focus. To achieve this goal, the company has relied on solutions from bpi solutions for many years. On the one hand, the bpi Sales Performer CRM solution supports W. SCHILLIG in effectively maintaining customer relationships, and on the other hand, it helps optimize processes in both the internal and external sales departments. In addition, the complaint workflow is used to turn complaints into opportunities.

The workflow designed by bpi solutions covers all cases of complaint processing, regardless of the company division responsible for the problem or the department providing assistance. Complaints are recorded at W. SCHILLIG via bpi Sales Performer and semi-automatically transmitted to all parties involved via workflow. The furniture store and, if applicable, the end customer are automatically notified of new tasks in the workflow via email. Requests that cannot be fully automated, such as requesting additional information or rejecting a complaint, only need to be supplemented with the relevant information specific to the specific case. The subject line of incoming emails automatically transfers contact information to Sales

Performer. This ensures no information is lost. All process participants are involved and always up to date on the complaint process.

In addition to optimizing customer relationships, W. SCHILLIG also uses the unified solution for economic reasons. In addition to seamless complaint processing, processes are accelerated, and end customers are assured of very rapid processing of their inquiries.

Successful, connected work with the bpi Sales Performer app

Posted on by Hans Kemeny

bpi solutions, a software and consulting firm in Bielefeld, is presenting the new Sales Performer app at imm cologne 2020. The new application for mobile devices expands the program’s capabilities so that information for daily tasks and appointments can now be carried and edited on a smartphone. This means that all relevant information is available even when there is no network connection! The app will be available for both iOS and Android after imm cologne.

The proven CRM solution Sales Performer from bpi solutions offers companies a comprehensive, company-wide view of their customers, enabling them to consistently approach their marketing, sales, and customer service. Furthermore, the application can be directly integrated into companies and adapted to their needs.

The new Sales Performer app for mobile devices is currently undergoing final pilot testing with several customers. The highlights of the official release will be presented to the public at imm cologne. Whether it’s contacts, placement management, tasks, or appointments – the Sales Performer app provides the necessary information even on the go thanks to continuous real-time access.

Team collaboration becomes much easier. Connecting with team members is possible anytime, anywhere. Data and files can be added directly for access and consistent processes. This ensures up-to-date customer communication at all times, and the end-to-end sales cycle can be managed quickly and easily.

“We can now provide our customers with the content they need on their mobile devices. The Sales Performer app is an excellent development; we look forward to using it and further developing our relationship with our customers,” say Anke and Henning Kortkamp, ​​Managing Directors of bpi solutions gmbh & co. kg.

Review of imm cologne 2019 – bpi solutions and Diomex Software more digital than ever before

Posted on by Hans Kemeny

imm cologne has been over for a few days now. A total of 150,000 visitors were inspired by the furnishing and kitchen worlds. bpi solutions and Diomex Software draw a very positive conclusion. The focus of interest was the complaints workflow, the app for the CRM industry solution Sales Performer, and the innovative communication solution XcalibuR.

imm cologne and LivingKitchen were once again the hotspot for inspiration and business contacts in the furniture industry. A total of 150,000 visitors – including estimates from the last day of the fair – came to Cologne over the seven days of the trade fair. This result once again underlines that imm is the ‘place to be’ for the global furnishing world.

For bpi solutions and Diomex Software, imm cologne concluded last Sunday with a very good result. Many industry professionals were interested in professional complaint management with the newly designed workflow. This covers all complaint processing cases, regardless of the company division responsible for the problem or the department providing support. In addition to optimizing customer relationships, economic reasons are particularly important for using a unified solution.

Demand for the new release of bpi Sales Performer 4.7 was also promising. The new Sales Performer app, in particular, received an extremely positive response. The Sales Performer app leverages the existing advantages of the proven Sales Performer, combining and expanding them with the diverse capabilities of the mobile Sales Performer system. The app’s offline functionality was particularly impressive, allowing users to access their relevant data for the first time, even at locations without reception, which is the case in many furniture stores.

Diomex Software expressed particular satisfaction with the demand for XcalibuR, the B2B communication solution that significantly simplifies master data management and the bidirectional exchange of catalog and transaction data between manufacturers and retailers. By using XcalibuR, furniture retailers can guarantee that the delivery of reliable master data is met with valid electronic orders in a timely manner. This makes XcalibuR the foundation for a consistent multi-channel strategy. Furthermore, XcalibuR is particularly interesting for furniture retailers already using XcalibuR, as they have already laid the foundation for the functional expansion to a PIM system.

Anke Kortkamp, ​​Managing Director of bpi solutions, understands the importance of the Cologne trade fair: “The trade fair went well. Our booth received an extremely positive response from visitors. We are very satisfied with the visitor frequency.” Henning Kortkamp, ​​Managing Director of bpi solutions, adds: “In Cologne, we were able to present our current innovations to our existing business contacts and convince potential new customers of our solutions. Many constructive discussions, coupled with a positive outlook for the coming months, are a good start to the year.”