imm cologne has been over for a few days now. A total of 150,000 visitors were inspired by the furnishing and kitchen worlds. bpi solutions and Diomex Software draw a very positive conclusion. The focus of interest was the complaints workflow, the app for the CRM industry solution Sales Performer, and the innovative communication solution XcalibuR.

imm cologne and LivingKitchen were once again the hotspot for inspiration and business contacts in the furniture industry. A total of 150,000 visitors – including estimates from the last day of the fair – came to Cologne over the seven days of the trade fair. This result once again underlines that imm is the ‘place to be’ for the global furnishing world.

For bpi solutions and Diomex Software, imm cologne concluded last Sunday with a very good result. Many industry professionals were interested in professional complaint management with the newly designed workflow. This covers all complaint processing cases, regardless of the company division responsible for the problem or the department providing support. In addition to optimizing customer relationships, economic reasons are particularly important for using a unified solution.

Demand for the new release of bpi Sales Performer 4.7 was also promising. The new Sales Performer app, in particular, received an extremely positive response. The Sales Performer app leverages the existing advantages of the proven Sales Performer, combining and expanding them with the diverse capabilities of the mobile Sales Performer system. The app’s offline functionality was particularly impressive, allowing users to access their relevant data for the first time, even at locations without reception, which is the case in many furniture stores.

Diomex Software expressed particular satisfaction with the demand for XcalibuR, the B2B communication solution that significantly simplifies master data management and the bidirectional exchange of catalog and transaction data between manufacturers and retailers. By using XcalibuR, furniture retailers can guarantee that the delivery of reliable master data is met with valid electronic orders in a timely manner. This makes XcalibuR the foundation for a consistent multi-channel strategy. Furthermore, XcalibuR is particularly interesting for furniture retailers already using XcalibuR, as they have already laid the foundation for the functional expansion to a PIM system.

Anke Kortkamp, ​​Managing Director of bpi solutions, understands the importance of the Cologne trade fair: “The trade fair went well. Our booth received an extremely positive response from visitors. We are very satisfied with the visitor frequency.” Henning Kortkamp, ​​Managing Director of bpi solutions, adds: “In Cologne, we were able to present our current innovations to our existing business contacts and convince potential new customers of our solutions. Many constructive discussions, coupled with a positive outlook for the coming months, are a good start to the year.”